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RoboForex - company news and official support for customers


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611 replies to this topic

#1 RBFX Support

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Posted 26 February 2013 - 11:09 AM

Dear traders!

RoboForex Company welcomes You , and is happy to inform you about our thread on this website, which contains the official support for our customers. Here we are going to post top news and announcements, information on our special offers and help of our customer service representatives.

Our main advantages are: the fastest order execution based on STP technology, the wide range of trading tools, the different account types and the great list of payment systems for cash replenishment or withdrawal. The company has FSP and FSCL licenses which proves the legitimacy of the providing services and guarantees the professional level of customer service and safety of the investment assets.

RoboForex Company is offering the following trading conditions:

- Minimal spread of 0 pips
- Leverage up to 1:500
- Minimal lot size of 0.01
- Floating Spread / Fixed spread
- Instant execution / Market execution
- 4th and 5th decimal price quotes
- Level II Quotes and OneClickTrading
- Expert advisors trading is enabled
- Liquidity from Currenex

- MetaTrader4, MetaTrader5 trading platforms
- NDD & STP dealing technologies
- Over 200 trading instruments
- Deposit currency USD / EUR
- Deposit bonus up to 25%
- Up to 4.5% annual interest rate on the available funds
- ECN accounts with leverage up to 1:200
- 5 Level of the affiliate program
- Forex Micro Pro and Fix accounts

RoboForex.com

We wish you a successful trade and invite you to cooperate with us.

Sincerely, RoboForex

#2 sinip

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Posted 26 February 2013 - 11:15 AM

Welcome to the forum, hope you'll have successful stay here that will benefit your company. It would be good if you add the link to your site. ;)

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Join ITalkMoney and learn how to make money online. Find me on Google+


#3 RBFX Support

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Posted 06 March 2013 - 03:15 PM

cTrader ECN platform

Dear Clients and Partners!


Always trying to maintain the quality of its services on the highest technological level, RoboForex is launching a new terminal for ECN-accounts, cTrader trading platform. With much more improved user settings, this new trading platform is meant to replace PowerTrader.

cTrader trading platform is based on the NDD (Non Dealing Desk), technology, which enables Direct Market Access (DMA). This technology includes no dealers, re-quotes, or any delays in order execution, and guarantees clients’ order execution in the STP mode.

Almost instant order execution due to the STP technology, a wide range of functional capabilities, together with simplicity and usability will provide our clients with an excellent opportunity to operate their ECN-accounts at RoboForex as efficiently as possible.

More detailed information can be found in the correspoding section of our website, "cTrader platform".

Join those who are already using this new trading platform and experience its advantages!

Posted Image Posted Image Posted Image

Sincerely,
RoboForex


#4 RBFX Support

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Posted 15 March 2013 - 11:32 AM

DST (Daylight Saving Time) begins

Dear Clients and Partners!

We remind you that on March 11th, 2013 , the USA will transfer to the daylight saving time. European countries will switch to the summer time on April 1st, 2013. Thereby, there will be some minor changes to the trading schedule:

Metals
From March 11th to March 31st, 2013, trade on metals will be opened and closed 1 hour earlier on server time. Trading server time: 00:00-23:00.

From April 1st to October 27th, 2013, trade on metals will be available within the operating range of the contract specifications. Trading server time: 01:00-00:00.

Currencies
On March 15th, 22th and 29th, 2013, trading will be stopped at 23:00 server time (01:00 GMT)

Sincerely,
RoboForex


#5 RBFX Support

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Posted 18 March 2013 - 08:37 AM

ContestFX project: impressive results.

Dear Traders!

It’s been a month since we started an international contest project called ContestFX. We’d like to remind you that the main purpose of the project is to provide the traders with an opportunity to improve their trading skills by taking part in different demo account competitions.

Since the day the project was launched, more than 3,000 traders form more than 40 countries have taken part in our contests. The maximum balance of the winner of the 24th “Demo Forex” competition was $2,077,560 (initial deposit is $20,000), and the initial capital of the winner of the 27th “MegaLot” competition was increased (it’s really hard to believe) 92 times, from 1,000 to 91,931,500 USD in just 24 hours!

The winners and runners-up of our contests receive real prize money transferred to their trading accounts, which can be used for trading and gaining profit at the international Forex market. A unique technological solution requires a single trading account for all contests and allows you to join any competition just by making a single mouse click at any time.

A large variety of different contests, simplicity of joining any competition, and exciting impressions from the combination of thrills, chills and cold math – you can experience all of these right now! The password for luck hunters is simple – ContestFX.

Sincerely,
RoboForex


#6 RBFX Support

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Posted 21 March 2013 - 03:20 PM

RoboForex – Best Execution Broker, Eastern Europe

Dear Clients and Partners!

RoboForex, one of the fastest-growing international ECN Forex brokers, is proud to announce that it’s been awarded the "Best Execution Broker, Eastern Europe" by the prestigious World Finance Magazine. The “Exchanges & Brokers Awards” Award honors the top performing Brokers by region.

Posted Image

We are delighted to have won the Award for Best Execution Broker as it recognizes the excellence of our offering and its relevance to today's private investor’s expectations. The award reflects the success of the company’s primary dedication to technology enhancement. Our clients are extremely satisfied with the superior speed of execution that we provide and we are proud to receive this award from the World Finance magazine.

Sincerely,
RoboForex


#7 RBFX Support

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Posted 22 March 2013 - 02:24 PM

Deposit bonus limit is increased

Dear Clients and Partners!

Hereby we’re informing you that today the RoboForex Company has started a new offer as a part of “Deposit Bonus” program, which will last until May 1st, 2013. The conditions of the offer are the following:

  • The maximum amount of bonuses, which can be received by a client to a single trading account, is increased up to 10,000 USD / 7,500 EUR.
  • The maximum amount of bonuses, which can be received by a client to all his trading accounts, is increased up to 20,000 USD / 15,000 EUR.

Pay your attention that all bonuses, received during the period of the offer, will not be cancelled after the offer is over, even if the total sum exceeds the usual limit.

Hurry to join the offer until it’s over and benefit from the new increased limits for spring bonuses!

Sincerely,
RoboForex


#8 RBFX Support

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Posted 27 March 2013 - 09:33 AM

Trading on cTrader is more accessible now

Dear Clients and Partners!

Starting March 26th, 2013, the RoboForex Company offers you an excellent opportunity to learn more about and test the potential of cTrader ECN platform on more favorable conditions:

- The limit for a minimum deposit of $1,000 is cancelled.
- The commission (for trading volume of $1,000,000) is decreased from $30 to $20 for the period of two months.

Now all our clients and partners have a great opportunity to try cTrader terminal and evaluate its advantages without extra financial expenses.

Sincerely,
RoboForex


#9 RBFX Support

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Posted 28 March 2013 - 10:37 AM

Autochartist, an effective service for technical analysis

Dear Clients and Partners!

We are pleased to inform you about a new section in your RoboForex Live Account - "Autochartist". Now all those, who prefer technical analysis, have an excellent opportunity to use a new service of expanded analysis of market situation, which may help both professional and beginner traders to improve their trading strategies.

Autochartist can analyze several parameters of the current market situation at the same time, identifying different patterns displayed at the price charts. Due to the daily updating section of technical analysis, this new service will be an excellent tutorial for beginners to learn more about graphical patterns, help them to get the idea how to use them, and apply this knowledge practically.

Sincerely,
RoboForex


#10 RBFX Support

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Posted 01 April 2013 - 05:16 PM

RoboForex webinars during the week
 
Dear traders!
 
The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!
 
02.04.2013, 9 am GMT  The mind of a winning trader. Webinar about psychology of winning trader. How do professionals treat their trading? What they believe in? What is more important - entry versus risk management? How to improve your results, what tools to use to monitor your trading?
 
REGISTRATION
 
 
04.04.2013, 9 am GMT  Top down analysis. Trader's homework. In this webinar we will uncover process of preparation to trading day. Is market trending or balancing? What key levels we should be aware of? What scenarios are in play right now, what can be anticipated in nearest future?
 
REGISTRATION
 
 
09.04.2013, 9 am GMT Powerful price action patterns. Part I. Candlestick and bar patterns that help us understand recent price action and anticipate futher market dynamics. Will prices continue growing or falling? Will it rotate near achieved levels? Entry and exit teqniques.
 
REGISTRATION
 
 
11.04.2013, 9 am GMT  Powerful price action patterns. Part II. In this webinar we will continue our chart studies in order to understand what market really does and how to build profitable trading around it. Entry and exit techniques, patterns of continuation and reversal.
 
REGISTRATION
 
 
To take part in our webinars you have to register (registration is free of charge). In case of successful registration, you will receive an email message with a notification.
 
Sincerely,
RoboForex

#11 RBFX Support

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Posted 05 April 2013 - 05:31 PM

Partner Agreement has been modified

Dear Partners!

Hereby we notify you that a new version of the Partner Agreement comes into effect. The changes are effective as of April 10th, 2013.

The previous version has been structurally changed and now your participation in “Agent” and “Webmaster” affiliate programs is regulated by a single Partner Agreement.

Several articles of the Agreement have been changed, among which we’d like to pay your attention to a considerable reduction of minimum requirements for “Expert” and “VIP” levels of “Webmaster” affiliate program (articles 2.7 and 2.8 of the Partner Agreement). Thus, the requirements for trading volume for “Expert” level have been decreased by 5 times, up to 100 lots per month! In addition to the improved conditions, we’d also introduced a new convenient feature in your Live Account, which will show your affiliate statistics and how much you must improve in order to promote the level of your affiliate program, and thus, gain more profit.

 

Please, pay particular attention to the following changes: Referral link has been changed - now it contains class=”AgentID” attribute! Therefore, we’d like to ask all our partners to place new referral links on their Web resources prior to April 19th, 2013. New referral links can be found in your Live Accounts.

 

Among other changes, we’d like to focus your attention to the following ones:

  • new rules of inclusion of client accounts into the Partner’s affiliate group (articles 3.4. – 3.7.);
  • prohibition to use the word “RoboForex” and similar words in the SEA (Search Engine Advertising) systems (article 4.2.7.);
  • prohibition to use any type of redirection of a user to the RoboForex Company’s official websites (article 4.2.8.);
  • prohibition to attract affiliated persons as the Partner’s clients (article 3.8.);
  • limited period of storage of the Partner’s AgentID in a cookies-file of a browser (article 3.2.);
  • automatic checking of the Partner’s verified Web resource (“Webmaster” affiliate program) for the purpose of finding a static link (article 3.9.).
  • To familiarize yourself with the new version of the Partner Agreement, please visit “Affiliate Agreements” section of your Live Account.

    Sincerely,
    RoboForex


#12 RBFX Support

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Posted 14 April 2013 - 07:19 PM

RoboForex webinars during the next week
 
Dear traders!
    
 The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!
    
Webinars schedule
 
  16/04/2013
  11 am GMT   The mind of a winning trader.
Webinar about psychology of winning trader. How do professionals treat their trading? What they believe in? What is more important - entry versus risk management? How to improve your results, what tools to use to monitor your trading?
 
   
18/04/2013
11 am GMT  Top down analysis.
Trader's homework. In this webinar we will uncover process of preparation to trading day. Is market trending or balancing? What key levels we should be aware of? What scenarios are in play right now, what can be anticipated in nearest future?
 
 
25/04/2013
11 am GMT  Powerful price action patterns. Part I.
Candlestick and bar patterns that help us understand recent price action and anticipate futher market dynamics. Will prices continue growing or falling? Will it rotate near achieved levels? Entry and exit teqniques.
 
 
 25/04/2013
 11 am GMT Powerful price action patterns. Part II.
In this webinar we will continue our chart studies in order to understand what market really does and how to build profitable trading around it. Entry and exit techniques, patterns of continuation and reversal.
 
 
    To take part in our webinars you have to register (registration is free of charge). In case of successful registration, you will receive an email message with a notification.
    
    Sincerely,
    RoboForex


#13 RBFX Support

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Posted 18 April 2013 - 07:28 PM

Unprecedented up to 50% bonus when depositing via Skrill        
 
Dear Clients and Partners!
 
We are pleased to inform you about a joint offer from the RoboForex Company and Skrill (Moneybookers) payment system. When depositing your trading account during the period of the offer you can receive an unprecedented bonus, up to 50% of the deposit sum!
 
Security of clients’ money is one of the top priorities for the RoboForex Company, that’s why we’ve chosen Skrill, one of the most popular and reliable electronic payment systems, to be our partner.
 
The total sum of the transactions processed by the system as for today, 54,894,564,386 EUR, along with the license from Financial Services Authority (FSA) of Great Britain are an excellent sign of the company’s reliability. There are several more advantages provided by Skrill: operational processing of each transaction, support of more than 40 currencies, and use of plastic cards.
 
 
The offer will last from April 17th to May 17th, 2013.
 
More detailed information can be found in the corresponding section of our website.
 
We are reminding you that no commission is charged when you deposit your trading accounts at the RoboForex Company.
 
Sincerely,
RoboForex



#14 RBFX Support

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Posted 25 April 2013 - 08:06 AM

Bonus up to 35% when depositing via Liberty Reserve
 
Dear Clients and Partners!
 
The RoboForex Company is introducing a new offer, "Bonus up to 35%". Deposit your trading account via Liberty Reserve payment system and receive bonus up to 35% of the deposit sum!
 
The offer will last from April 15th to May 15th, 2013.
 
More detailed information can be found in the corresponding section of our website.
 
To join the offer, login to your Live Account, choose "Deposit Funds" from the main menu and "Liberty Reserve" from the list of the payment systems, and then follow the instructions.
 
We are reminding you that no commission is charged when you deposit your trading accounts at the RoboForex Company.
 
Sincerely,
RoboForex



#15 RBFX Support

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Posted 28 April 2013 - 02:44 PM

RoboForex webinars during the next week        
 
Dear traders!
 
The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!
 
The following topics will be discussed during our webinars in the nearest future:
                
                30/04/2013, 11 am GMT - The mind of a winning trader.
                02/05/2013, 11 am GMT - Top down analysis. Trader's homework.
                07/05/2013, 11 am GMT - Powerful price action patterns. Part I.
                09/05/2013, 11 am GMT - Powerful price action patterns. Part II.
        
    
You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website.
 
Sincerely,
RoboForex



#16 RBFX Support

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Posted 06 May 2013 - 08:02 AM

Improved Economic Calendar for RoboForex clients
 
Dear Clients and Partners!
 
Continuing the development of our informational support, we’ve improved our Economic Calendar to provide our clients with much easier access to the world’s most important economic events.
 
Every day we publish the most important for international financial Forex market macroeconomic data statistics, as well as the information concerning statements by public officials, which may directly influence the change in currency exchange rates.
 
 
Forex market traders should always be aware of these events and get this information in as convenient way as possible for them. For this purpose, our new Economic Calendar has a lot of options, which may help traders to receive the information they need in the online mode.
 
You can view our new Economic Calendar and test its advanced functionality by visiting “Economic Calendar” section of our website. Detailed instructions how to use Economic Calendar can be found on our website.
 
Sincerely,
RoboForex



#17 RBFX Support

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Posted 09 May 2013 - 09:16 AM

RoboForex webinars during the next week                
 
Dear traders!
 
The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!
 
The following topics will be discussed during our webinars in the nearest future (UTC+4):
 
14/05/2013, 15:00 - The mind of a winning trader.
16/05/2013, 15:00 - Top-Down Analysis. Trader's homework.
21/05/2013, 15:00 - Powerful price action patterns. Part I.
23/05/2013, 15:00 - Powerful price action patterns. Part II.
 
 
You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website.
 
Sincerely,
RoboForex



#18 RBFX Support

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Posted 20 May 2013 - 08:20 AM

Depositing trading accounts via the PayPal payment system.
 
Dear Clients and Partners!
 
We are pleased to inform you that from now on you have an excellent opportunity to deposit your trading accounts via the PayPal payment system.
 
Quality brokerage services should, first of all, provide traders with convenience during all stages of their work. One of the most important part of this process is a simple way to deposit a trading account or withdraw funds from it using the best payment systems available. That’s why cooperation between the RoboForex Company and the PayPal payment system, which is trusted by more than 110 million of people all over the world, is a natural move to expand the list of services available for our clients.
 
The PayPal payment system is one of the world’s leading payment systems. The main advantages of the system are an advanced security and an ease of use. Any personal data provided by clients is safely secured by means of the ultimate data encryption tools. In order to transfer funds you need only an Email address and a password. You can deposit your trading account using your personal computer, as well as any mobile device: a telephone, a smartphone, or a tablet PC.
 
 
Deposit your trading account via the PayPal payment system and your funds will be transferred instantly with no commission charged. In order to deposit your account, login to your RoboForex Live Account, go to “Deposit Funds” section, and select “PayPal” from the list of the payment systems. More detailed instructions how to deposit your trading account using the PayPal payment system can be found in “PayPal” section of our website.
 
Sincerely,
RoboForex



#19 RBFX Support

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Posted 23 May 2013 - 06:59 PM

RoboForex (CY) Ltd. received CySEC license
 
Dear Clients and Partners!
 
roboforex_cy_ltd_cysec.png
 
ROBOFOREX LP is pleased to inform you that RoboForex (CY) Ltd., a member of the ROBOFOREX Group, received license 191/13 of Cyprus Securities and Exchange Commission (CySEC), which allows to carry out brokerage activity being an intermediary on financial markets (including MiFID and in the countries of European Union). Receiving CySEC license is another important stage of establishment and development of the Company. Without a doubt, this achievement is a great success and accomplishment of the ROBOFOREX staff.
 
RoboForex (CY) Ltd. is a licensed broker and follows legislative and normative framework of Cyprus and European Union. The Company’s activity is controlled and regulated by CySEC.
 
RoboForex (CY) Ltd. received 191/13 CySEC license, which includes:

  • Reception and transmission of orders in relation to one or more financial instruments.
  • Execution of orders on behalf of clients.
  • This type of license gives the right to receive, execute, and sent clients’ orders to the contractors on interbank currency market.
    RoboForex (CY) Ltd. will start its business activity in the months ahead - follow the news published on our website.
     
    Sincerely,
    RoboForex


#20 RBFX Support

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Posted 26 May 2013 - 01:22 PM

Changes in trading schedule on Metals
 
Dear Clients and Partners!
 
We’re informing you that due to the public holiday in the United Kingdom and the USA, XAUUSD and XAGUSD will not be available on Monday, May 27th, 2013. Except for this date, the above-mentioned instruments will be available for trading as usual.
 
Please, take into account these changes in schedule when planning your trading activity.
 
Sincerely,
RoboForex






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