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RoboForex - company news and official support for customers


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613 replies to this topic

#601 RBFX Support

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Posted 18 May 2018 - 02:02 PM

Changes in trading schedule (Whit Monday in Germany)
 


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Dear Clients and Partners,

 
We’re informing you that due to the public holiday in Germany (Whit Monday), several instruments will be traded according to the changed schedule* on May 21st 2018.
 
RoboMarkets
Trading schedule on CFDs on the DAX Index (DE30Cash)

  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual

R Trader
Trading schedule on CFDs on the DAX Index (GER30)

  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.

Trading schedule on DE stocks

  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed by the provider.
 
Sincerely,
RoboMarkets team



#602 RBFX Support

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Posted 27 May 2018 - 05:10 PM

Changes in trading schedule (Memorial Day in the USA)
 


robomarkets-header.jpg
 
Dear Clients and Partners,

 
We’re informing you that due to the public holiday in the USA (Memorial Day), several instruments will be traded according to the changed schedule* on May 28th 2018.
 
RoboMarkets
Trading schedule on metals (XAUUSD, XAGUSD):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

Trading schedule on CFDs on Crude Oil (WTI, Brent):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

Trading schedule on CFDs on US indices (US500Cash, US30Cash USTechCash):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

R Trader
Trading schedule on US indices (US30, US5003, NAS100):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

Trading schedule on US Stocks and ETFs:

  • May 28th, 2018 – no trading.
  • May 29th, 2018 - trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed by the provider.
 
Sincerely,
RoboMarkets team



#603 RBFX Support

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Posted 07 June 2018 - 05:20 AM

RoboMarkets has introduced an opportunity to trade real stocks in R Trader terminal
 


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Dear Clients and Partners,

 
RoboMarkets has opened an access to new trading instruments in multi-asset R Trader terminal. From now on, you can start investing in real stocks of the largest American stock exchanges, and also take part in all corporate events as their owners.
 
The number of new instruments - more than 3,000 stocks
Trading platform - R Trader
Leverage - up to 1:20
Commission is from - 0.0045 USD per stock
 
Open an R Trader account and get access to more than 11,000 instruments: Real stocks, Indices, Cryptocurrencies, CFDs on DE, Swiss, and US stocks.
 

2018060708_4266744_30340961.png
or start with a free demo account

 
Being a multi-asset broker with more than 6 years of experience, we’re trying to provide our clients with the best possible opportunities for diversification of their investment portfolios. Our top priority is the highest quality level of all products: the ones that already exist and those, which have been introduced recently. We see some steadily growing interest of our European clients to the real stock exchange trading and offer them some of the most competitive trading conditions on this market. Introduction of real stocks trading in R Trader terminal has taken us to a brand new level as a broker. Low commissions and participation in corporate events will satisfy requirements of the vast majority of traders.
 

Kiryl Kirychenka,
RoboMarkets product manager

 
Sincerely,
RoboMarkets team



#604 RBFX Support

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Posted 08 June 2018 - 06:21 AM

RoboMarkets: changes in trading schedule (Russia Day)
 


robomarkets-header.jpg
 
Dear Clients and Partners,

 
We’re informing you that due to the public holiday in Russia (Russia Day), the USDRUB currency pair will be traded according to the changed schedule* on June 12th 2018.

  • June 12th, 2018 – no trading.
  • June 13th, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed by the provider.
 
Sincerely,
RoboMarkets Team



#605 RBFX Support

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Posted 21 June 2018 - 01:29 PM

RoboMarkets: changes in trading conditions for the Turkish Lira instruments (Elections in Turkey)
 

 

robomarkets-header.jpg


 
Dear Clients and Partners,
 
We’re informing you that due to the presidential elections in Turkey on June 25th 2018, trading conditions for the Turkish Lira (TRY) instruments will be changed:

  • From June 22nd to June 26th 2018, "Close only" will the only mode for USDTRY and EURTRY instruments.
  • On June 27th 2018, all trading conditions for USDTRY and EURTRY instruments will be restored to standard.

We recommend you to take into account these changes when planning your trading activity and modify the number and volume of your open positions in advance.
 
Sincerely,
RoboMarkets team



#606 RBFX Support

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Posted 28 June 2018 - 09:48 AM

RoboForex: changes in trading schedule (Independence Day in the USA)
 


roboforex-header.jpg
 
Dear Clients and Partners,

 
We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2018.
 
RoboForex
Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent)
 
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.
 
Trading schedule on CFD on US indices (US500Cash, US30Cash, USTechCash)
 
• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.
 
R Trader
Trading schedule on CFD on US indices (US30, US500, NAS100)
 
• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.
 
Trading schedule on US Stocks and ETF
 
• July 3rd, 2018 – trading stops at 7:59 PM server time.
• July 4th, 2018 – no trading.
• July 5th, 2018 – trading starts as usual.
 
Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed.
 
Sincerely,
RoboForex team



#607 RBFX Support

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Posted 18 July 2018 - 09:53 AM

RoboMarkets implements ESMA’s new requirements on July 30th 2018
 


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Dear Clients and Partners,

 
The European Securities and Markets Authority's (ESMA) new requirements relating to conditions for providing CFD trading to Retail clients of financial organizations that perform their operations in the European Union countries will come into effect. These requirements will be applied to all EU companies.
 
For your convenience, we’ve prepared the complete list of upcoming changes with their clarification:
 
1. Leverage limitations.
 
Starting from July 30th 2018, the maximum leverage value for all newly-opened CFD positions will be limited depending on the asset type:
 
2018071812_5517433_30551541.png
 
In case there are open positions on your accounts on July 30th 2018, the leverage value for them won’t be changed and the margin requirements will remain intact until the moment these positions are closed. If you have CopyFX subscription you may need to adjust the subscription's settings accordingly.
 
How to continue trading after new requirements are introduced
 
2. "Stop Out" on a per account basis.
 
This feature will standardize the percentage of margin (at 50% of minimum required margin) at which a provider is required to close out one or more of your open CFD positions.
 
3. Negative balance protection on a per account basis.
 
From now on, all the traders are guaranteed with the negative balance protection. However, this service has been availbale available for RoboMarkets clients since a long time. Negative balance protection ensures that a trader can't lose more money than they have on their account.
 
On July 30th 2018, RoboMarkets will apply the above-mentioned changes to all your accounts without open positions. The changes will be applicable only to Retail Clients.
 
The changes won't apply to RoboMarkets Professional clients
 
ESMA’s new requirements won’t affect the "Professional Client" category. Any client of the Company, including you, has an opportunity to apply for re-categorization in accordance with the specified criteria.
 
Being a Professional client, you can:

  • Join "Cashback (Rebates)" and "Up to 10% on account balance" programs.
  • Use the leverage up to 1:500.
  • Receive deposit bonuses.
  • Become a VIP client.

How to become a Professional Client?
 
2018071812_4591992_30551539.png
 
In case you still have any questions, contact our Live Support in any that is convenient for you.
 
Sincerely,
RoboMarkets team



#608 RBFX Support

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Posted 07 August 2018 - 11:25 AM

RoboMarkets is the Official sponsor of BC Žalgiris Kaunas, a multiple winner of the LKL
 


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Dear Clients and Partners,

 
RoboMarkets has become the sponsor of BC "Žalgiris", the oldest and most awarded basketball team from Lithuania and a multiple winner of the LKL.
 
Dominate your position
 
We are happy to promote success and to be implicated in the Žalgiris's new victories - one of the most significant representatives in its area, which know perfectly well how to maintain positions and aim for new acme of skills.
 

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Since the moment of its foundation in 1944, BC Žalgiris has been considered as a national team of Lithuania. Nowadays, Žalgiris is the reigning LKL champion and the winner of the Lithuanian Cup. In 2018, the team ranked third in the EuroLeague.
 
Sincerely,
RoboMarkets team



#609 RBFX Support

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Posted 09 August 2018 - 07:16 AM

RoboMarkets opens access to ePayments payment system
 


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Dear Clients and Partners,

 
RoboMarkets has added ePayments electronic system as a new method of depositing and withdrawing funds. If you have an ePayments wallet, you can start making payments right now – this feature is already available in your RoboMarkets Members Area.
 

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We remind you that RoboMarkets charges no commission when you deposit funds to your accounts. Moreover, twice a month you have an opportunity to withdraw funds without paying any commission – this feature is available on the first and third Tuesday of every calendar month.
 
Sincerely,
RoboMarkets team



#610 RBFX Support

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Posted 31 August 2018 - 06:54 PM

RoboMarkets: changes in trading schedule (Labor Day in the USA)



robomarkets-header.jpg
 
Dear Clients and Partners,

 
We’re informing you that due to the celebration of the Labor Day in the United States of America, several instruments will be traded according to the changed schedule* on September 3rd 2018.
 
RoboMarkets
Trading schedule on CFDs of Crude Oil (BRENT, WTI) and Metals (XAUUSD, XAGUSD))

  • September 3rd, 2018 – trading stops at 7:45 PM server time.
  • September 4th, 2018 – trading starts as usual.

Trading schedule on CFDs on indices (US500Cash, US30Cash, USTechCash)

  • September 3rd, 2018 – trading stops at 7:45 PM server time.
  • September 4th, 2018 – trading starts as usual.

Trading schedule on US Stocks

  • September 3rd, 2018 – no trading.
  • September 4th, 2018 – trading starts as usual.

R Trader
Trading schedule on CFDs on American indices (US30, US500, NAS100)

  • September 3rd, 2018 – trading stops at 7:45 PM server time.
  • September 4th, 2018 – trading starts as usual.

Trading schedule on CFDs on US Stocks

  • September 3rd, 2018 – no trading.
  • September 4th, 2018 – trading starts as usual.

Trading schedule on US Stocks and ETFs

  • September 3rd, 2018 – no trading.
  • September 4th, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed.
 
Sincerely,
RoboMarkets team



#611 RBFX Support

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Posted 11 September 2018 - 04:29 AM

RoboMarkets receives "Safest European Broker" and "Best Crypto Broker" awards
 


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Dear Clients and Partners,

 
RoboMarkets’ operations were once again recognized by experts of the financial industry. This year, the Company has become the winner of international GBM Awards that are presented by the British Global Brands Magazine. The Company has won awards in two categories:
 

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Global Brands Magazine, which is head-quartered in United Kingdom, is one of the leading online medias to provide its readers with up-to-date news, reviews, opinions, polls on leading global brands in various industries. Global Brands Awards are presented to the companies, which are striving to offer their clients high-class services and, as a result, holding leading positions in their fields.
 
Our awards prove that the Company chose the right way to maintain high reliability and improve the professional services that we offer to our clients. Thanks to this, RoboMarkets clients get highest-class quality services, which are constantly improved and expanded.
 

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* – British Global Brands Magazine Award.
 
Sincerely,
RoboMarkets team



#612 RBFX Support

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Posted 18 September 2018 - 07:52 AM

RoboMarkets extends functionality of R Trader terminal and its Strategy Builder
 


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Dear Clients and Partners,

 
RoboMarkets continues getting feedback from its clients and their opinions of the Company’s products in order to improve and make them more efficient and easier-to-use. Today, we’d like to tell you about the recent update of R Trader platform and five new things it has to offer. Today, we’d like to tell you about the recent update of R Trader platform and five new things it has to offer.
 
What’s new with R Trader?
 
New features in our Strategy Builder
Comparison of indicator values with the same parameters on different bars. For example, you want to check if the most recent fractal is higher than the previous one. The feature is available in the Strategy editor.
The complete Strategy builder manual
 
“Depth of Market” (DOM)
Level 2 “Depth of Market” allows to track even the slightest price movements, thus providing traders with more detailed market projection. The tool may be used for predicting the exact moments to open and close long-term strategy positions.
 
Trailing Stop
Trailing Stop is one of the essential tools to manage risks and improve efficiency of trading. This feature is quite simple as it works almost the same way as Stop Loss. However, unlike Stop Loss, Trailing Stop follows the price when it moves in the direction that is more favorable for a trader. All they have to do is to choose the interval between their position and Trailing Stop level in pips. Trailing Stop is a server side feature, so it remains active even if the terminal is off.
More about using Trailing Stop in R Trader
 
Time & Sales
This tool is available for Stock and Cryptocurrency markets. It shows the time when the trade was executed, buy or sell indications, the price and the volume of the trade. This information may help you to estimate the number of buyers and sellers currently on the market, and also the total volume of their trades.
 
Managing Watchlists using keyboard
Add instruments to your Watchlists by pressing “Enter” right from the search bar.
 

Are you ready to test the new functionality right now?
 
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Sincerely,
RoboMarkets team



#613 RBFX Support

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Posted 01 October 2018 - 02:10 PM

Changes in trading schedule (The Day of German Unity)
 


robo_news.png
 
Dear Clients and Partners,

 
We’re informing you that due to the public holiday in Germany (Tag der Deutschen Einheit) on October 3rd 2018, several instruments will be traded according to the changed schedule*.
 
RoboForex
Trading schedule on CFDs on the DAX30 (DE30Cash) Index

  • October 3rd, 2018 – no trading.
  • October 4th, 2018 – trading starts as usual.

R Trader
Trading schedule on CFD on the GER30 Index

  • October 3rd, 2018 – no trading.
  • October 4th, 2018 – trading starts as usual.

Trading schedule on German stocks

  • October 3rd, 2018 – no trading.
  • October 4th, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed.
 
Sincerely,
RoboForex team



#614 RBFX Support

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Posted 18 October 2018 - 07:31 PM

RoboMarkets receives “Best MT5 Broker” award at UK Forex Awards 2018
 


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Dear Clients and Partners,

 
RoboMarkets has won "Best MT5 Broker" award according to UK Forex Awards. The annual award ceremony took place in the United Kingdom in September.
 
UK Forex Awards acknowledges best international brokers by virtue of voting among recognized experts of the financial industry. Awards are always won by advanced companies, which provide their clients with quality services, professional trading platforms, and attractive and competitive conditions.
 
It's very important for us to keep up with state-of-the-art technologies and provide clients with optimal trading conditions. The award we've received once again showed that the Company's operations in this direction are efficient and productive. At the same time, "Best MT5 Broker" is an excellent motive not to be complacent and to continue improving the quality of our services for convenience of the Company's clients.
 
MetaTrader 5 terminal is currently one of the most popular platforms that allows traders to perform trading operations using different devices and gadgets at any time of day or night. This is why "Best MT5 Broker" award received by RoboMarkets is so essential to the Company.
 
MT5 is:

  • Algorithmic trading
  • Virtual hosting
  • Flexible trading system
  • MetaTrader Market
  • 24/7 trading

Read about RoboMarkets brief history
 
2018101822_8423554_30866547.png
 
Sincerely,
RoboMarkets team






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