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RoboForex - company news and official support for customers


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606 replies to this topic

#601 RBFX Support

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Posted 18 May 2018 - 02:02 PM

Changes in trading schedule (Whit Monday in Germany)
 


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Dear Clients and Partners,

 
We’re informing you that due to the public holiday in Germany (Whit Monday), several instruments will be traded according to the changed schedule* on May 21st 2018.
 
RoboMarkets
Trading schedule on CFDs on the DAX Index (DE30Cash)

  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual

R Trader
Trading schedule on CFDs on the DAX Index (GER30)

  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.

Trading schedule on DE stocks

  • May 21st, 2018 – no trading.
  • May 22nd, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed by the provider.
 
Sincerely,
RoboMarkets team



#602 RBFX Support

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Posted 27 May 2018 - 05:10 PM

Changes in trading schedule (Memorial Day in the USA)
 


robomarkets-header.jpg
 
Dear Clients and Partners,

 
We’re informing you that due to the public holiday in the USA (Memorial Day), several instruments will be traded according to the changed schedule* on May 28th 2018.
 
RoboMarkets
Trading schedule on metals (XAUUSD, XAGUSD):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

Trading schedule on CFDs on Crude Oil (WTI, Brent):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

Trading schedule on CFDs on US indices (US500Cash, US30Cash USTechCash):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

R Trader
Trading schedule on US indices (US30, US5003, NAS100):

  • May 28th, 2018 – trading stops at 7:45 PM server time.
  • May 29th, 2018 - trading starts as usual.

Trading schedule on US Stocks and ETFs:

  • May 28th, 2018 – no trading.
  • May 29th, 2018 - trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed by the provider.
 
Sincerely,
RoboMarkets team



#603 RBFX Support

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Posted 07 June 2018 - 05:20 AM

RoboMarkets has introduced an opportunity to trade real stocks in R Trader terminal
 


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Dear Clients and Partners,

 
RoboMarkets has opened an access to new trading instruments in multi-asset R Trader terminal. From now on, you can start investing in real stocks of the largest American stock exchanges, and also take part in all corporate events as their owners.
 
The number of new instruments - more than 3,000 stocks
Trading platform - R Trader
Leverage - up to 1:20
Commission is from - 0.0045 USD per stock
 
Open an R Trader account and get access to more than 11,000 instruments: Real stocks, Indices, Cryptocurrencies, CFDs on DE, Swiss, and US stocks.
 

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or start with a free demo account

 
Being a multi-asset broker with more than 6 years of experience, we’re trying to provide our clients with the best possible opportunities for diversification of their investment portfolios. Our top priority is the highest quality level of all products: the ones that already exist and those, which have been introduced recently. We see some steadily growing interest of our European clients to the real stock exchange trading and offer them some of the most competitive trading conditions on this market. Introduction of real stocks trading in R Trader terminal has taken us to a brand new level as a broker. Low commissions and participation in corporate events will satisfy requirements of the vast majority of traders.
 

Kiryl Kirychenka,
RoboMarkets product manager

 
Sincerely,
RoboMarkets team



#604 RBFX Support

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Posted 08 June 2018 - 06:21 AM

RoboMarkets: changes in trading schedule (Russia Day)
 


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Dear Clients and Partners,

 
We’re informing you that due to the public holiday in Russia (Russia Day), the USDRUB currency pair will be traded according to the changed schedule* on June 12th 2018.

  • June 12th, 2018 – no trading.
  • June 13th, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed by the provider.
 
Sincerely,
RoboMarkets Team



#605 RBFX Support

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Posted 21 June 2018 - 01:29 PM

RoboMarkets: changes in trading conditions for the Turkish Lira instruments (Elections in Turkey)
 

 

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Dear Clients and Partners,
 
We’re informing you that due to the presidential elections in Turkey on June 25th 2018, trading conditions for the Turkish Lira (TRY) instruments will be changed:

  • From June 22nd to June 26th 2018, "Close only" will the only mode for USDTRY and EURTRY instruments.
  • On June 27th 2018, all trading conditions for USDTRY and EURTRY instruments will be restored to standard.

We recommend you to take into account these changes when planning your trading activity and modify the number and volume of your open positions in advance.
 
Sincerely,
RoboMarkets team



#606 RBFX Support

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Posted 28 June 2018 - 09:48 AM

RoboForex: changes in trading schedule (Independence Day in the USA)
 


roboforex-header.jpg
 
Dear Clients and Partners,

 
We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2018.
 
RoboForex
Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent)
 
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.
 
Trading schedule on CFD on US indices (US500Cash, US30Cash, USTechCash)
 
• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.
 
R Trader
Trading schedule on CFD on US indices (US30, US500, NAS100)
 
• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.
 
Trading schedule on US Stocks and ETF
 
• July 3rd, 2018 – trading stops at 7:59 PM server time.
• July 4th, 2018 – no trading.
• July 5th, 2018 – trading starts as usual.
 
Please, take into account these changes in schedule when planning your trading activity.
 
* – This schedule is for informational purposes only and may be changed.
 
Sincerely,
RoboForex team



#607 RBFX Support

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Posted 18 July 2018 - 09:53 AM

RoboMarkets implements ESMA’s new requirements on July 30th 2018
 


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Dear Clients and Partners,

 
The European Securities and Markets Authority's (ESMA) new requirements relating to conditions for providing CFD trading to Retail clients of financial organizations that perform their operations in the European Union countries will come into effect. These requirements will be applied to all EU companies.
 
For your convenience, we’ve prepared the complete list of upcoming changes with their clarification:
 
1. Leverage limitations.
 
Starting from July 30th 2018, the maximum leverage value for all newly-opened CFD positions will be limited depending on the asset type:
 
2018071812_5517433_30551541.png
 
In case there are open positions on your accounts on July 30th 2018, the leverage value for them won’t be changed and the margin requirements will remain intact until the moment these positions are closed. If you have CopyFX subscription you may need to adjust the subscription's settings accordingly.
 
How to continue trading after new requirements are introduced
 
2. "Stop Out" on a per account basis.
 
This feature will standardize the percentage of margin (at 50% of minimum required margin) at which a provider is required to close out one or more of your open CFD positions.
 
3. Negative balance protection on a per account basis.
 
From now on, all the traders are guaranteed with the negative balance protection. However, this service has been availbale available for RoboMarkets clients since a long time. Negative balance protection ensures that a trader can't lose more money than they have on their account.
 
On July 30th 2018, RoboMarkets will apply the above-mentioned changes to all your accounts without open positions. The changes will be applicable only to Retail Clients.
 
The changes won't apply to RoboMarkets Professional clients
 
ESMA’s new requirements won’t affect the "Professional Client" category. Any client of the Company, including you, has an opportunity to apply for re-categorization in accordance with the specified criteria.
 
Being a Professional client, you can:

  • Join "Cashback (Rebates)" and "Up to 10% on account balance" programs.
  • Use the leverage up to 1:500.
  • Receive deposit bonuses.
  • Become a VIP client.

How to become a Professional Client?
 
2018071812_4591992_30551539.png
 
In case you still have any questions, contact our Live Support in any that is convenient for you.
 
Sincerely,
RoboMarkets team






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